Shipping Policy

Our collection includes compact basket sets, stackable wire organizers and larger lidded storage baskets. Check the dimensions and set contents in each product description when planning your order.

DestinationsUnited StatesProcessing time1–3 business daysEstimated transit time4–8 business days after shipmentShipping chargesFree standard shipping; expedited shipping costs a fixed US$8

Shipping destinations

United States

Enter a complete delivery address at checkout to confirm the available shipping services. If no service is available for your address, contact us before placing an order.

Order processing

1–3 business days

Estimated delivery

4–8 business days after shipment

Shipping charges

Free standard shipping; expedited shipping costs a fixed US$8

Processing time covers preparation before dispatch; transit time begins after shipment. These are separate periods. Business days exclude weekends and public holidays. Any service-specific delivery estimate will be shown when available; choosing expedited shipping does not, by itself, guarantee a delivery date or shorten order processing.

Address changes and cancellations

Check the recipient name, street address, unit number and postcode before payment. To request an address change or cancellation, contact us promptly with your order number. We will confirm whether the request can be completed before dispatch. Once an order has shipped, changes may be unavailable and the returns process may apply.

Tracking and delays

When tracking is available, use the shipment notification to follow your parcel. Tracking updates can take time to appear after a label is created. Delivery estimates are not guaranteed dates; carrier disruption, severe weather or an incomplete address may affect transit. If we cannot dispatch within the stated processing timeframe, we will contact you with an updated estimate and explain the available options, including cancellation and a refund for the unshipped order where applicable.

Missing, damaged or undelivered parcels

If tracking shows delivered but you have not received the parcel, check the delivery details and any safe place or reception point, then contact us. For apparent loss or damage, retain the packaging and send the order number, tracking details and any photographs. We will review the available evidence, work with the carrier where needed and explain the next steps. A tracking status alone does not determine the outcome of a claim.

Questions about this policy

For clarification or help with an order, contact our customer service team using the details below.

Studiorigana
[email protected]
428 J Street, 4th Floor, Sacramento, CA 95814